Module 4
Running the legal function: service model, intake, priorities, budget and measures
A legal department is a small service business inside a larger one, with internal customers, a stream of requests, a budget and limited people. Run well, it is fast, predictable and trusted. Run badly, it is a bottleneck that the business works around. The head of legal and the senior team must decide how the service is organised, how requests arrive and are sorted, what gets priority, what it costs and how its performance is judged. This module applies the methods of the Legal Engineer Program, the numbers of The Firm’s Money and the leadership of Leading a Legal Team to the in-house setting: service models, intake and triage, prioritisation, budgets and headcount, measures, technology and the demonstration of value.
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See what is included in All-Access →General education on working as a lawyer in a large organisation, using invented people and organisations. It is not legal, HR or professional-conduct advice. Professional rules, privilege and whistleblowing law differ between countries and change: check the rules that apply to you and take advice on real cases.
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