Module 3
Finding the problems: bottlenecks, rework, waiting and root causes
A map shows what happens. This module teaches you to see what is wrong. Most problems in legal processes fall into a few recognisable kinds, and once you know them they are easy to spot. The module also teaches the discipline that separates a good analyst from a quick one: finding the root cause before proposing a fix. A team that automates a symptom builds a faster way to produce the same mistakes. The examples are drawn from an invented company, and the methods are the ordinary tools of process improvement, adapted to legal work.
Module 1 of this course is free, and this is not it. Unlock the whole course below, or go back to the course page.
Two Ways In
Introductory PriceProcess Mapping and Decision Design: buy it on its own, or get it with All-Access
Unlock all of Process Mapping and Decision Design on its own with a one-time purchase, or get it as part of an All-Access Membership, which also covers every course and the other paid tools. A member never needs to buy it separately.
This is an early, introductory price for a brand-new product — it’s expected to rise as we add more content. Buy now and it’s yours at today’s rate, forever.
No account needed: you pay, and we email you a one-click sign-in.
All-Access is $19.99 a month or $149 a year, and covers every course and most tools, this one included. Create a free account to subscribe.
Look first, then buy. Free previews on every product page. Secure payment by Stripe. Pay once, keep it forever. Details
See what is included in All-Access →General education on process design, using invented organisations, policies and figures. It is not legal advice. Rules in the examples are illustrations: a real policy or statute must be read from its source, and any decision logic built from it should be checked by a lawyer.
Teaching? Share this with your class
Free to use in class. The free parts open for everyone, no account needed.