Module 2
Drawing the map: steps, people, decisions, handoffs and waiting
Drawing a map is easy to do badly. Most maps that fail do so for the same few reasons: the steps are named vaguely, nobody can tell who does what, decisions have only one exit and the time spent waiting is invisible. This module gives you a small set of building blocks and a few habits that make a map honest and readable. It uses one worked example, the approval of a supplier contract in an invented food company, and shows the two clocks that every legal process runs on: the time people spend working and the much longer time the work spends waiting.
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See what is included in All-Access →General education on process design, using invented organisations, policies and figures. It is not legal advice. Rules in the examples are illustrations: a real policy or statute must be read from its source, and any decision logic built from it should be checked by a lawyer.
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