Module 4
Keeping clients informed: updates, plain words and written summaries
Silence is the commonest complaint a client makes about a lawyer. After the first meeting, the relationship is carried by what you send and when. This module covers the habits of communication that keep clients informed, calm and in control.
Module 1 of this course is free, and this is not it. Unlock the whole course below, or go back to the course page.
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Introductory PriceThe Client Conversation: buy it on its own, or get it with All-Access
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See what is included in All-Access →General education on client relationships, using invented people and matters. It is not legal advice, and professional rules on fees, confidentiality, conflicts and capacity differ from country to country; check those that apply to you.
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