Module 2
The mediation process: from the first call to the closing, in person and online
A mediation looks improvised from the outside and is not. Skilled mediators follow a structure, usually in stages, and know where they are in it, what has to happen next and what has gone wrong when it does not. The stages differ in name and detail between schools and services, but they have much in common, and a mediator who understands them can handle surprises. This module follows a mediation from the first call to the closing: intake and screening, preparation, the opening, the parties’ accounts, issues and interests, options and bargaining, private sessions, the agreement and what happens afterwards, including when there is no agreement. It also covers online and shuttle formats. Module 3 covers the skills used at each stage.
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Introductory PriceLife as a Mediator: buy it on its own, or get it with All-Access
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See what is included in All-Access →General education on the work of a mediator across legal systems, using invented people, services and cases. It is not legal, clinical or career advice, and it does not qualify anyone to practise as a mediator. Mediation law, accreditation, confidentiality, enforcement and safeguarding rules differ between countries and change: check the rules that apply to you with your accrediting body, your service and your regulator.
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